Section 1
116 dòng · 3 người nói · 8 từ vựng
00:00Narrator one.
00:01 You will hear a telephone conversation between a customer and a representative (người đại diện) of an agency (công ty)
00:06 that arranges cleaning services for people's houses.
00:10 First you have some time to look at questions 1 to 4.
00:42 Good morning, Homecare Cleaning Agency (công ty).
00:44Customer Oh, hello.
00:45 I'd like to arrange to have some cleaning done, please.
00:49Representative Certainly.
00:50 Have you used our services before?
00:52Customer No, I haven't.
00:54 But a friend of mine has often used your company and suggested I phone you.
00:58Representative Oh, that's great.
01:00 I'll just take some details from you,
01:02 and then you can let me know exactly what you would like done.
01:05Customer Okay.
01:06Representative First of all, what area are you in?
01:08Customer I'm in the southwest.
01:10Representative Okay.
01:11 And are you interested in having a regular cleaner or is this a one-off clean?
01:16Customer No,
01:17 I'd like to arrange to have someone come in once a week.
01:21Representative Right.
01:22 Now, let's just get a bit of information about the house.
01:26 How many bedrooms does it have?
01:28Customer Three.
01:29Representative Are they all double bedrooms (phòng ngủ đôi)?
01:31Customer Well,
01:32 one of the bedrooms is quite small,
01:35 so it's probably really two double rooms (phòng đôi).
01:38Representative Right.
01:40Customer We have the small bedroom set up as an office.
01:42Representative Okay.
01:44 And just a standard kitchen, lounge, dining room, and bathroom?
01:48Customer Well actually, we don't have a separate dining room.
01:51 It's a kitchen-diner.
01:53 Then there's the lounge
01:55 and as well as that, we have a family room.
01:58 Oh, and two bathrooms.
02:00Representative Okay.
02:05Narrator Before you hear the rest of the conversation,
02:07 you have some time to look at questions 5 to 10.
02:51 Now listen and answer questions 5 to 10.
02:58Representative Right.
02:59 That's all I need to know about the house itself.
03:01 Now, what we do is we offer a basic cleaning service
03:05 and then you let us know about anything extra you'd like cleaned.
03:09Customer Right.
03:11 And uh, what does the basic service include?
03:15Representative We clean all the floors and surfaces (bề mặt)
03:17 and do a basic clean in the kitchen and bathroom.
03:20Customer Okay, that sounds good.
03:23 And do you clean windows?
03:24Representative Well, I'm afraid we don't do that.
03:26 Health and safety regulations.
03:28 But we do offer other special services.
03:31 We can put clean sheets on the beds, for example.
03:34Customer Uh-huh.
03:35Representative Or we can clean out your fridge.
03:37 A lot of people like that done.
03:39Customer I'm not so worried about that, but I would like the sheets changed.
03:43Representative That's no problem, we can do that.
03:46Customer What about the carpet?
03:48Representative As well as the standard vacuum, we can shampoo (gội, giặt) it if you want.
03:52Customer Right.
03:53 We've got young children, so it gets pretty dirty.
03:56 I haven't had it done for six months.
03:59 It really needs doing more often than that.
04:02Representative You can have it done every month if you like,
04:04 but three months is what we usually recommend.
04:07Customer That sounds good.
04:10 The only other thing is the washing.
04:12 Do you do laundry work?
04:13Representative Yes, we do.
04:14 That's no problem.
04:16 What exactly would you like done?
04:18Customer Well, it's no problem to put a load of washing in the machine.
04:21 I can do that, but
04:23 I would like to have the ironing done.
04:25Representative That's fine.
04:26 And would you like the washing put away in drawers or wardrobes (tủ quần áo)?
04:30Customer No, it's okay.
04:31 You can just leave everything out and fold it up.
04:34Representative Okay, right.
04:35 Now I'll just set up an account for you and I'll take down some of your details (thông tin chi tiết).
04:41 First of all, what's your full name?
04:43Customer It's Rose Kelly.
04:46Representative And could I have your home address please, Mrs. Kelly?
04:50Customer Yes,
04:50 it's 48 Amy's Road.
04:53 That's
04:54 A M Y E S.
05:00 And that's in Mount Eden.
05:02Representative Okay.
05:03 Now, what day of the week would you like the property cleaned?
05:07Customer It doesn't really matter.
05:09 Not Monday, but any other day.
05:12Representative Okay, let's see.
05:14 We have a cleaner in your area later on Thursday, so
05:19 shall we go for that day?
05:20 We could have someone there by about 9:30 in the morning.
05:24Customer Does that suit you?
05:25 Yes, that's fine.
05:28 And do you charge an hourly rate or a total for the whole job?
05:33Representative No, we charge by the hour.
05:35 It will work out to about $25 per hour.
05:39Customer Oh, that's quite reasonable.
05:41 I thought it might be closer to $30.
05:44 And how long do you expect it to take?
05:47Representative Well, you said the house isn't large, so I'd guess no more than three hours at the most.
05:53 We can occasionally finish a three-bedroom in two and a half, but that's probably not too realistic.
05:59Customer Right, that sounds good.
06:02Representative Okay, that's lovely.
06:03 Thank you very much and we'll have someone there next week.
06:06Customer Thank you.
06:11Narrator That is the end of part one.
06:13 You now have 45 seconds to check your answers to part one.
Từ vựng · 8 từ
representativengười đại diện
agencycông ty
double bedroomsphòng ngủ đôi
double roomsphòng đôi
surfacesbề mặt
shampoogội, giặt
wardrobestủ quần áo
detailsthông tin chi tiết
Section 2
61 dòng · 2 người nói · 12 từ vựng
07:01Narrator Section two.
07:03 You have some time to look at questions 11 to 16.
07:38 Now listen carefully and answer questions 11 to 16.
07:45Guide Okay.
07:46 Well, first of all, I'll give you a bit of background (thông tin nền) to the museum
07:49 and then tell you about some of the galleries (phòng trưng bày).
07:52 You probably won't have time to see everything today,
07:54 so what I recommend you do is go to the Egyptian (Ai Cập) room first,
07:59 because it's everyone's favorite place and it gets very crowded with the school parties later in the day.
08:05 Oh, and I should mention that the photography galleries (phòng trưng bày) undergoing refurbishment (nâng cấp) at the moment,
08:09 so while that's definitely worth seeing, it'll have to wait for another time.
08:14 Now, the actual museum building itself is quite interesting.
08:18 It was designed by a local architect (kiến trúc sư) called William Craven in the 19th century,
08:23 at a time when the city was developing rapidly.
08:26 With new factories to cope with the expansion of the textile (dệt may) industry.
08:31 The museum's built in a very similar style to the railway station, which was constructed at around the same time.
08:38 That was designed by another architect (kiến trúc sư),
08:39 but William Craven did also provide the plans for the town hall,
08:43 which was built just a few years later.
08:47 Construction of the museum began in 1888
08:50 with a large team of carpenters, stone masons, and builders.
08:56 Then in recent years, it's been extensively refurbished.
09:00 The lovely big windows have been retained to let the daylight flood in,
09:04 but the award-winning part of the project was the restoration (sự phục hồi) of the area around the central hall.
09:10 In particular, the beautiful wrought iron (sắt rèn) staircase, which was brought back to its former glory.
09:16 Unfortunately, the museum's original tiled floor had to be replaced with new tiles of a similar design.
09:23 It was a very expensive project and since we don't charge admission fees, we had to find other ways of funding it.
09:29 We did get some money from the Department of Culture at national level,
09:33 but we had even more generous support from companies and industries here in the city who were our main benefactors (nhà hảo tâm).
09:40 However, we do also depend on donations from people living in the area for the ongoing maintenance (bảo trì) of the building.
09:47 So, how will the museum mainly be spending its money in the next five years?
09:53 We already work with schools and colleges helping people get a better understanding of all the creative disciplines (ngành học).
09:59 We consider the most important part of our work, the restoration (sự phục hồi) of the valuable historical objects we are lucky enough to have in our position,
10:06 and this will continue to be where the most funding is allocated.
10:11 Of course, it would be wonderful to purchase new objects for the museum, but we simply don't have the space at the moment.
10:18 While we do hope you enjoy your day today, but if you would like to learn more about our exhibits on display here,
10:24 I suggest you come to one of the Saturday morning lectures (bài giảng) which are given every month by one of our team of experts.
10:31 Of course, you can pick up leaflets about the exhibits in most of the galleries (phòng trưng bày) too,
10:36 but you'll only get a basic introduction from those.
10:39 We're also working to update our website so that it provides more background (thông tin nền) on the exhibits, but that's still at the planning stage.
10:49Narrator Before you hear the rest of the talk, you have some time to look at questions 17 to 20 on page four.
11:17 Now listen and answer questions 17 to 20.
11:24Guide Okay, now let me just tell you a bit about what's on at the moment.
11:29 Well, we're very well known for our collection of 18th-century paintings, both oils and watercolors.
11:36 Some of these are English landscapes and portraits, but we also have paintings by other European artists who were working during this period.
11:44 If you're interested in art that's a bit nearer home,
11:47 the Farney collection is a set of drawings by Paul Farney.
11:52 He was born in Ireland, but he came to work here in the city in the early 20th century and then made it his home.
11:59 He worked in a factory but spent his spare time drawing the buildings and urban landscape of the city,
12:05 and his work has now been collected and displayed here.
12:10 On a more practical note, we have a display of kitchen appliances which might interest you.
12:15 These are the sorts of things you wouldn't normally expect to see in a museum.
12:19 There's an electric potato peeler from the 1970s, which sold really well at the time, but no one's got one now.
12:26 There are lots of other similar appliances which must have seemed like great ideas at the time, but which never took off.
12:33 You might also like to visit the fashion gallery.
12:36 This is an exhibition which is running for the next few weeks only, and shows men's and women's fashion
12:41 from 1900 to 2000,
12:44 including some of the famous designers of the time.
12:48 Okay, so if anyone's got any questions, follow me over.
12:55Narrator That is the end of section two.
12:57 You now have half a minute to check your answers.
Từ vựng · 12 từ
backgroundthông tin nền
galleriesphòng trưng bày
EgyptianAi Cập
refurbishmentnâng cấp
architectkiến trúc sư
textiledệt may
restorationsự phục hồi
wrought ironsắt rèn
benefactorsnhà hảo tâm
maintenancebảo trì
disciplinesngành học
lecturesbài giảng
Section 3
86 dòng · 4 người nói · 20 từ vựng
13:32Narrator Now turn to section three.
13:36 Section three.
13:39 First, you have some time to look at questions 21 to 25.
14:08 Now listen carefully and answer questions 21 to 25.
14:16Professor Hi Frances, Sam.
14:18Frances So, how did you go with applying the different theoretical (lý thuyết) business tools for the report I asked you to write?
14:24Sam It was interesting and made us really focus on which tool was best to use when analyzing (phân tích) a business.
14:29Professor Good.
14:30 So, tell me what you found out.
14:32Frances We liked the theory behind PEST analysis (phân tích).
14:35 That's political, economic, social, and technological (công nghệ).
14:39 Although we're not sure if it was very applicable (có thể áp dụng) to our case.
14:44Sam Some of the other groups had studies for which it worked really well,
14:47 and they said it was easy to use,
14:49 but I felt it focused too much on the big picture and was unsuitable for our company.
14:54Frances I agree.
14:56 On the other hand, I enjoyed using the drill-down method.
14:58Sam It was painstaking (cần cù, tỉ mỉ) to do, and we seemed to be working on it for ages,
15:03 but the results were worth waiting for.
15:05Frances Yes, I liked the way it eventually broke down complex problems.
15:09Sam Yes, I much preferred doing the PMI analysis (phân tích).
15:12 It was so straightforward to break down into its three components (thành phần):
15:16 plus, minus, and interesting implications (hàm ý).
15:19 You just needed to brainstorm these components (thành phần) and then write them up.
15:23 Fast and effective.
15:25 And it didn't make your brain hurt doing it.
15:27Frances I agree.
15:28 And you don't need any special training.
15:30 At all.
15:30 Anyone can use it.
15:32Professor Hmm.
15:33 So, was there any tool that you thought was superior (vượt trội) to the others?
15:37Frances In my opinion, the one tool that is critical (quan trọng) to business, especially for larger companies,
15:42 is Pareto analysis (phân tích).
15:44 If they applied Pareto analysis (phân tích), they would see that by focusing on the critical (quan trọng) 20% of their problems,
15:49 they could generate 80% of the benefits.
15:52 This would allow them to work faster, and it also reduces their workload.
15:57 It's all about finding out what their basic problems are.
16:00Sam I agree with Frances about Pareto, but my favorite was the SWOT analysis (phân tích).
16:05 You know, looking at the company's strengths, weaknesses, opportunities, and threats.
16:10 As it can be used in so many different situations.
16:13 It works in large and small companies, and even down to departmental level.
16:18 It was great for our case study.
16:20Frances Yes, that's true.
16:25Narrator Before you hear the rest of the discussion, you have some time to look at questions 26 to 30 on page six.
17:08 Now listen and answer questions 26 to 30.
17:14Professor Okay.
17:15 I've read your draft report, but can you tell me a bit more about that company you focused on?
17:21Frances Well, the company we used in our study was a manufacturing (sản xuất) company who have relied on distributors (nhà phân phối) to take their product to the end user.
17:29 We did some analysis (phân tích) examining the possibility of them distributing their own products.
17:34Sam We initially looked at their strengths.
17:35 The company, although it is small, is well known and has a very good reputation (danh tiếng).
17:40 The management are very committed to increasing the company profits,
17:44 and they are confident this move would be successful.
17:47Frances Right.
17:48 And the company has quite a lot of staff who have previously worked for distribution companies,
17:52 so the knowledge is already there.
17:54 That was something we didn't expect to find and is probably going to help them the most to achieve their goals.
18:00Professor I was quite impressed by some of the opportunities you detailed.
18:04 I did think you missed something quite pertinent (thích hợp) to their future growth, however.
18:09Sam What was that?
18:10Professor You didn't consider the potential for establishing an offshore (nước ngoài) division.
18:14 You talked about the company negotiating (đàm phán) better terms with its suppliers.
18:19 Most of these are based abroad,
18:21 and so if the company had a way of actually distributing the product there,
18:25 this could be a tremendous (to lớn) opportunity and give them an edge over their competitors.
18:30Frances That's a good point.
18:32 So, what did you think about the threats we identified?
18:36Professor I thought you did a good job.
18:38 I was really pleased to see that you considered how the government's planned environmental policy could really affect the viability (tính khả thi) of this venture.
18:46 With this law being introduced next year, they might need to find new ways of using their existing technology.
18:53 It's easy to identify what your competitors are doing,
18:57 but it's the bigger picture that often gets ignored.
19:00 So, Sam, what did you learn from this assignment?
19:04Sam Heaps.
19:05 I guess I hadn't realized how much time it takes to ensure your company survives and profits.
19:10 It was great to study the different tools in books, but applying them in the real world was much harder than I thought.
19:16 It was a great learning experience.
19:18Professor I'm glad I could make your assignment relevant.
19:21 I'm basically happy with your report.
19:23 You've got the format correct, with the necessary headings (tiêu đề), et cetera,
19:27 and you've got sufficient details (thông tin chi tiết) under the different headings (tiêu đề).
19:31 Just remember to state whether or not you think the company should go ahead with the new venture.
19:36 But you've done a good job so far.
19:40Narrator That is the end of section three.
19:43 You now have half a minute to check your answers.
Từ vựng · 20 từ
theoreticallý thuyết
analyzingphân tích
analysisphân tích
technologicalcông nghệ
applicablecó thể áp dụng
painstakingcần cù, tỉ mỉ
componentsthành phần
implicationshàm ý
superiorvượt trội
criticalquan trọng
manufacturingsản xuất
distributorsnhà phân phối
reputationdanh tiếng
pertinentthích hợp
offshorenước ngoài
negotiatingđàm phán
tremendousto lớn
viabilitytính khả thi
headingstiêu đề
detailsthông tin chi tiết
Section 4
51 dòng · 2 người nói · 10 từ vựng
20:17Narrator Now turn to section four.
20:20 Section four.
20:23 First you have some time to look at questions 31 to 40 on page eight.
21:27 Now listen carefully and answer questions 31 to 40.
21:35Lecturer I'd like to give you a brief overview (tổng quan) of a research project I've been working on as part of a team of four.
21:40 We wanted to get some data on what happens to students after they graduate,
21:45 and also find out how useful they felt their degree course was to them.
21:49 We focused on graduates from the course in Business Management,
21:52 since this is one of the most popular and long-established courses.
21:56 We decided to use two different data gathering methods.
22:00 We started off by emailing a brief questionnaire (bảng câu hỏi) to all last year's graduates from that course,
22:06 and then we selected a number of those who had replied,
22:09 and with them we carried out phone interviews.
22:11 We'd originally intended to use face-to-face interviews,
22:14 but didn't feel that would be practical,
22:16 and in fact, we found this method provided a combination of wide coverage and depth,
22:22 which is what we wanted.
22:23 So, what did we find?
22:25 Well, I suppose our most surprising finding was just how many graduates had gone on to work towards an additional qualification (bằng cấp)
22:33 rather than getting a job immediately.
22:35 That was 32%, almost a third.
22:38 Of the rest, a very small proportion were unemployed,
22:42 just 4%, and all the rest were in employment.
22:46 More than half of them were in the public sector with a sizable minority (thiểu số) in the private sector
22:51 and a small number in the not-for-profit sector.
22:54 We were also interested in the attitudes of those who were employed towards their work.
22:58 The majority said that their expectations had been fulfilled.
23:02 They were generally satisfied in terms of their salary,
23:05 and also happy with their prospects (triển vọng) for career development,
23:08 with very few of them feeling that they were in a dead-end job with no prospects (triển vọng) of promotion.
23:18 For the second main part of our research, we wanted to get some feedback from the graduates on how useful they felt their degree course had been to them.
23:26 There were really three main skills which the graduates felt they'd gained from doing the course,
23:31 and identified as having been the most valuable (có giá trị) to them.
23:34 They highlighted the fact that they'd developed the ability to work as members of a team.
23:38 Another skill which they cited as valuable (có giá trị) was that of personal organization (tổ chức),
23:42 things like meeting deadlines (hạn chót), time management, and so on.
23:46 And finally, a lot of them said that what they'd learned about approaches to problem solving had been very useful.
23:52 We also asked them about which elements (yếu tố) of the course had been least valuable (có giá trị) to them.
23:57 To our surprise, the thing that was mentioned most often here was presentations (bài thuyết trình).
24:02 They hadn't enjoyed having to give these as part of their course,
24:05 nor had they found it useful having to listen to those given by their fellow students.
24:10 The reason given for this was that they felt they weren't trained how to do it properly.
24:15 And the second thing that got very negative feedback was work on essay writing.
24:20 Most people thought this was unnecessary
24:22 and that it would have been better to work on report writing.
24:25 And finally, some respondents said that they would have liked more guidance on the best way to go about looking for a job,
24:32 that the course could have done more to help them.
24:35 Finally, we asked if there were any skills...
24:41Narrator That is the end of section four.
24:43 You now have half a minute to check your answers.
--- End of Transcript ---
Từ vựng · 10 từ
overviewtổng quan
questionnairebảng câu hỏi
qualificationbằng cấp
minoritythiểu số
prospectstriển vọng
valuablecó giá trị
organizationtổ chức
deadlineshạn chót
elementsyếu tố
presentationsbài thuyết trình