Section 1
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00:02Narrator Test six.
00:03 This is the IELTS listening test.
00:07 You will hear a number of different recordings, and you will have to answer questions on what you hear.
00:14 There will be time for you to read the instructions and questions, and you will have a chance to check your work.
00:23 All the recordings will be played once only.
00:27 The test is in four parts.
00:30 At the end of the test, you will be given 10 minutes to transfer your answers to the answer sheet.
00:38 Now turn to part one.
00:45 Part one.
00:47 You will hear a woman calling about repairing her broken fridge.
00:52 First, you have some time to look at questions one to five.
01:22 Now listen carefully and answer questions one to five.
01:29Man Good morning, Ken's Appliance.
01:31 Can I help you?
01:32Woman Yes, I'm ringing about my fridge.
01:34 It's not working at the moment.
01:36Man I'd like to find out a few more details if I may.
01:39Woman Yes, sure.
01:40Man First, I need to make sure if your fridge is still covered by warranty (bảo hành).
01:45Woman Oh, right.
01:46 I bought it just last week, and it originally came with two years of warranty (bảo hành) coverage (phạm vi bảo hiểm), but I've extended the period to three years, so it's definitely under warranty (bảo hành).
01:56Man Right.
01:56 Now, what model is it?
01:59Woman Let me take a look.
02:00 It should be somewhere on this warranty (bảo hành) card.
02:03 Oh, here, on the top right-hand corner.
02:05 It's a top mount.
02:07Man And the color of the fridge?
02:09Woman It's a silver one.
02:11 It is really modern and perfectly matches the whole decor of my kitchen.
02:15Man I've made a note of that.
02:17 So, can you tell me the exact date you purchased the fridge?
02:21Woman I remember it was delivered on January the 15th.
02:24 I must have bought it a couple of days earlier.
02:27 Right.
02:27 It was on the 12th.
02:29Man Okay.
02:30 Then what is the problem with the fridge?
02:32Woman Oh, it's a complete disaster.
02:35 First, there's something wrong with the alarm.
02:38 I mean, it's beeping continuously, even when the door is shut.
02:42 It's really annoying.
02:44 And there's also a problem with its temperature control.
02:47 It's now 10 degrees, but I set it to be minus eight.
02:52 It seemed to be working fine for the first couple of days.
02:56Man Sorry about that, but rest assured, madam, we'll fix it all.
03:03Narrator Before you hear the rest of the conversation, you have some time to look at questions six to 10.
03:35 Now, listen and answer questions six to 10.
03:41Woman Where is your maintenance center?
03:43Man Ken's Appliance is located on Elm Street, just a few steps up from the station.
03:49Woman And did the broken fridge cause any loss to you?
03:52Man Yes, actually, it was used to store food for my sandwich shop.
03:56Woman Any idea of the total value of the loss?
03:58Man Let me make an estimate here.
04:01 The vegetables in the fridge cost me around $50, and the meat cost more than $100.
04:08 So the overall loss is about $180.
04:11 I didn't notice the abnormal (bất thường) temperature until something inside went bad and the whole fridge smelled terrible.
04:18 I had to toss everything away.
04:20 Luckily, no one ate the food inside and got sick.
04:23Woman That's a relief.
04:24Man But the damage has really caused me great inconvenience.
04:27 I've nowhere to put the raw materials and thus could not open for business these days.
04:33 The longer it takes to fix the fridge, the more it will cost me.
04:36 You know, I have a whole bunch of bills to pay, like water, electricity, rent.
04:41Woman Don't worry, we'll attend to your problems as soon as possible.
04:45Man I need to know precisely when you can send a guy to fix all the problems.
04:48 It is very urgent.
04:50 Is there anyone who can keep me posted on the latest information?
04:53Woman How about this?
04:54 I'll have the manager ring you later.
04:56 Does that work for you?
04:57Man Okay.
04:58 I'll be expecting his call then.
05:01 Do you know what exactly is wrong with the fridge?
05:04Woman For your case, we'll assume it's the door that has to be fixed.
05:07 The abnormal (bất thường) temperature and the noisy alarm both indicate that.
05:11Man Yes, indeed.
05:11 I've just noticed that the door is dented (bị móp).
05:14Woman It may have to be replaced then, but we'll have to check the availability of our repair guy first.
05:19 We'll phone you back later.
05:20Man Okay, thank you.
05:22Woman You're welcome.
05:23Man Bye.
05:26Narrator That is the end of part one.
05:29 You now have one minute to check your answers to part one.
Section 2
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06:02Narrator Part two.
06:04 You will hear a tour guide (hướng dẫn viên du lịch) from Travel-lite Travel Agency giving some information about a trip to Southern Scotland.
06:13 First, you have some time to look at questions 11 to 16.
06:57Sally Good morning, everyone.
06:59 I'm Sally, tour guide (hướng dẫn viên du lịch) from Travel-lite Travel Agency.
07:03 Today, I'm going to introduce a great trip to Southern Scotland for you.
07:09 I'm sure you will find it a fantastic place.
07:12 There is lots to see in Southern Scotland.
07:15 To begin with, we will go to Sheepfold, which has one or two beautiful gardens.
07:21 One thing that's definitely worth doing is climbing to the top of the mountain.
07:26 You'll be fascinated by the beautiful scenery (phong cảnh) alongside the mountain road.
07:31 When you get to the top, you can overlook the coastline (đường bờ biển) and enjoy the stunning view.
07:36 From there, we will go on to Brown Mare.
07:40 Brown Mare used to be famous for its farm, but it is being refurbished (được tân trang) at the moment and isn't likely to be reopened by the time we go there.
07:49 But you can walk for hours there in the peaceful green surroundings (khu vực xung quanh) along a wide variety of tracks.
07:56 I think you'll be struck by the beautiful roses and mother nature.
08:01 In Doris, there were several old barns, but they have been converted into a special section where animals and plants are protected.
08:10 From there, you can see a range of rare breeds, as well as flowers.
08:15 This place is usually favored by university students as a destination for their field trips.
08:21 Then, we will go to Lodge Estate, which is the most favorite location for children, as they can watch the baby deer.
08:29 But remember, don't give food to them.
08:32 Photography is allowed there, and when you leave, you can get one free photo at the exit.
08:39 But please don't move rocks or branches to take photos.
08:43 You should leave the site intact (nguyên vẹn).
08:45 Our next stop is Orton.
08:47 I strongly recommend that you visit the ancient town which was constructed nearly 1,000 years ago.
08:54 There is not much of the original buildings left, but still plenty to see.
08:59 The site is being excavated (được khai quật), and you'll be able to help out if you want to.
09:05 Finally, we will spend some time in East Lake, which changes with the seasons, with different events happening at different times of the year.
09:13 At the moment when we arrive there, it will be the most spectacular (ngoạn mục) month with the arrival of Canada geese.
09:20 I'm pretty sure that this visit will give you an unforgettable (khó quên) experience.
09:27Narrator Before you hear the rest of the talk, you have some time to look at questions 17 to 20.
09:54 Now listen and answer questions 17 to 20.
10:02Sally Some of you have asked me about the place where we're going to stay.
10:06 So next, I will introduce different types of accommodation (chỗ ở) there.
10:10 First, many tourists may consider visiting a bed and breakfast, also called a B&B, as they don't have to be worried about what to eat in the morning.
10:20 But you have to pay attention that this type of accommodation (chỗ ở) is only available on a daily basis.
10:27 The cheapest possible option is to stay in a hostel, but you should be aware that sometimes you are provided with only a single bed with several people sharing the same room, and meals are not included.
10:41 But some people think they have never had such an experience before, that they want to have a try.
10:48 More importantly, they don't have to change accommodation (chỗ ở) for a whole week.
10:52 For those who want to visit the castles, I recommend you stay in the cottages nearby with beautiful surroundings (khu vực xung quanh).
11:00 The owner promises that the rent can be paid every seven days, so just be relieved to have a peaceful life there.
11:08 For our members, I will introduce some benefits you can get from our travel agency.
11:13 As for the accommodation (chỗ ở) I just mentioned, someone has asked if we offer a discount.
11:19 I'm afraid to tell you this is only for premium (cao cấp) members who can benefit from 10% off the original price.
11:27 For those self-driving travelers, you might be interested in the parking service.
11:32 Parking space is always limited at the hotel, so we only offer free parking service to premium (cao cấp) members as well.
11:41 I'm afraid ordinary members have to pay a fee for parking.
11:46 The good news is, all of you can enjoy our guide service without any charge, including the visit to attractions (điểm tham quan) like the castles.
11:55 But remember, the entrance fee has to be paid by yourself.
12:00 Oh, I nearly forgot.
12:01 You can also receive regular copies of magazines about the native food and attractions (điểm tham quan) in Scotland, absolutely for free.
12:10 It's a gift for you.
12:11 I hope you will like it.
12:13 Okay, that's all I want to share today.
12:16 If you have any more questions about the trip, please call me at
12:23Narrator That is the end of part two.
12:26 You now have 30 seconds to check your answers to part two.
Section 3
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12:46Narrator Part three.
12:47 You will hear three students discussing their research findings on four-wheel drive (dẫn động bốn bánh) vehicles.
12:55 First, you have some time to look at questions 21 to 25.
13:25 Now, listen carefully and answer questions 21 to 25.
13:35Woman 1 Hello, guys.
13:36 How have you been getting on with your research on four-wheel drive (dẫn động bốn bánh) vehicles?
13:41Woman 2 Fine.
13:42 And we've been working hard on that to collect relevant (liên quan) data.
13:45Man Shall we discuss what we've each found together?
13:48Woman 1 Yes.
13:49 And then we can think about how we will put our data together.
13:53 As you see, we have to do a presentation in next week's marketing seminar.
13:58 Okay?
13:59Man Yeah, sure.
14:00 I think first we should talk about the purposes for which these cars were originally designed.
14:04Woman 2 Oh, I found some data on that here.
14:07 Well, four-wheel drives (dẫn động bốn bánh) or sports utility vehicles, as they're officially known, SUVs for short, were actually first designed for off-road use by those who need to get to the areas with quite a distance.
14:22 But the interesting thing is that at present, they are also frequently used by people who live in cities.
14:29Woman 1 That's right.
14:30 From this, we can see how they make use of them differently.
14:35 Then, in the second part, let's talk about their advantages, shall we?
14:41Woman 2 Yeah, let me look at here.
14:43 Okay, first, they're generally used for commercial (thương mại) reasons, right?
14:49Man Yes, that's the same with what I found.
14:51Woman 1 Okay.
14:52 What else?
14:54Woman 2 Well, another advantage from my notes is that the power of the engine is increased.
14:59Man Yes, I think that's a big benefit.
15:01 In addition, I've got one more point here.
15:03 SUVs are heavier, so they're suitable for towing larger loads.
15:08Woman 1 So, that's why SUVs have become so popular in the market then.
15:12Woman 2 Oh, that's part of it.
15:15 But they've gained popularity now for rather different reasons.
15:19 For example, relevant (liên quan) research shows that people buy them for business mainly because of the image they present.
15:26 And nowadays, many moms like to drive their kids to school in SUVs because they think that they're safe.
15:32 So that's another reason.
15:35Man And then I think a larger seating capacity (sức chứa) is also a factor.
15:37 You know, we can get about seven people into an SUV, while in an ordinary car, there are only five seats.
15:45Woman 1 Yeah, and I think that's why families with two or more children like to buy SUVs.
15:52Man Right.
15:52 And another thing I found from my research is that drivers tend to buy SUVs with higher seats, which means they can get a better view of the traffic ahead.
16:01Woman 1 Yeah, so these are all the reasons.
16:06Narrator Before you hear the rest of the discussion, you have some time to look at questions 26 to 30.
16:38 Now, listen and answer questions 26 to 30.
16:46Woman 2 But I think some of these reasons just don't work.
16:49 For example, to some extent, SUVs are safe, but if we look at them in a collision, they can do terrible damage to a small car.
16:59 So I think it's just a misconception (hiểu lầm).
17:02Man Hmm, I agree with you.
17:04 So next, shall we discuss the disadvantages of SUVs?
17:08Woman 1 Okay.
17:09 So, firstly, from what we've just considered, we can see that SUVs are harmful in central areas, and the damage they cause is highly related to their weight, right?
17:22Woman 2 Yes.
17:23 And I've also got something about their chassis (khung xe).
17:26 The bodywork on SUVs is stiffer, so it doesn't crumple to absorb impact in an accident the way it does in smaller cars.
17:35Man Hmm, moreover, as SUVs have a high center of gravity (trọng tâm), it's more likely for them to roll over than ordinary cars.
17:42 That's another disadvantage from my research.
17:45Woman 1 Good.
17:46 So, these are all the disadvantages.
17:50 How about the last part?
17:52Man Well, maybe we could end up with a few ideas on how to limit the use of these SUVs.
17:57Woman 1 Okay.
17:59 For one thing, I think we should restrict them to people like farmers to whom SUVs are used very frequently.
18:07Woman 2 Hmm, that's a good idea, but it might be difficult to enforce (thi hành).
18:11 And I think companies could also increase the insurance paid by SUV drivers.
18:17 As we know, it will cause more damage when there is an accident.
18:20Man Hmm, that's a good idea too.
18:23 I think we've got some very useful information together.
18:26 Next, I'll write up these notes onto the slide so that everyone can see them when we give the presentation in the seminar.
18:32Woman 2 Good idea.
18:35Narrator That is the end of part three.
18:38 You now have 30 seconds to check your answers to part three.
Section 4
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18:52Narrator Part four.
18:53 You will hear part of a lecture on learner persistence (sự kiên trì của người học).
18:57 First, you have some time to look at questions 31 to 40.
20:01Lecturer Today, I'm going to talk about my research on learner persistence (sự kiên trì của người học).
20:05 Let me first introduce why I wanted to carry out such research.
20:10 As a university teacher, I've found learners' responses to certain things vary a lot.
20:15 For example, some students may completely give up their degree studies because of a temporary (tạm thời) illness, while others may overcome all kinds of difficulties and try their best to continue their studies.
20:28 The latter are the students with learner persistence (sự kiên trì của người học), and this is the group that I'm particularly interested in.
20:35 To do the research, first, I selected my undergraduate (sinh viên đại học) students as the research sample with a total of 200 people.
20:44 All the students selected were seniors, and they had already stayed in the course very well.
20:49 Although the sample was drawn from a range of ages, there were deliberately a large number of mature students (sinh viên trưởng thành).
20:56 And there was one thing in common.
20:58 All of those students were living at home in the local region.
21:01 I wanted to maintain this element of consistency (sự nhất quán), so I didn't include those coming from outside this area.
21:07 Then I designed a questionnaire that aimed to find out what their concerns had been when they began the course, and then what had made them stick at the three years studies in university.
21:19 Findings from the first section pointed out that there were different concerns when they started their university studies.
21:26 For example, some worried about the financial circumstances (hoàn cảnh), while others were concerned about their careers after graduation.
21:34 However, the research found the biggest concern for mature students (sinh viên trưởng thành) tended to be the relationship with their children at home.
21:47 Next, I wanted to find out what had made those students persist with their university studies.
21:52 So, in the second part, I designed my questionnaire under three main headings: social and environmental factors, other factors, and personal characteristics.
22:04 And I included three levels of importance for each of these three headings.
22:09 At the first level, those points identified by the respondents were regarded as the most important in learner persistence (sự kiên trì của người học).
22:17 Let's look at them one by one.
22:19 For the first column, that's the social and environmental factors, a significant number of students said it was crucial (quan trọng) to have effective support, whether from their tutors or friends.
22:31 For other factors, students were driven not so much by high grades, but by what they regarded as a success in their studies.
22:39 This was quite different from what I'd expected.
22:42 Regarding personal characteristics, a sizable percentage of participants said they like to take up a challenge, which was seen as a very important factor.
22:51 Then at the second level of importance, in the first category, many of the respondents regarded the life they enjoyed at school as an important social factor because this gave them good experiences.
23:04 In the second column, other factors, a lot of people said that the most significant thing was decent health, which was also conducive (có lợi) to their persistence in the studies.
23:14 And then under the third column, quite a number of respondents had the same view that they should have a range of interests in their everyday lives because this could broaden their minds and give them a sense of perspective, which less persistent learners might lack.
23:30 And then onto the third level of importance, under social factors, several respondents said that they had been keeping close to their tutors in their three-year university studies.
23:41 In the second column, for other factors, they mentioned it was very important to live in a family without any problems.
23:49 And finally, under column three, they talked about the capacity for multitasking, which was the ability to simultaneously (đồng thời) deal with different problems.
23:58 From these findings, I've concluded some recommendations on how to promote students' learner persistence (sự kiên trì của người học).
24:06 Primarily, I suggest that we should distribute questionnaires to the freshmen so as to make clear of their maturity when they begin the course.
24:15 This is really our most important concern.
24:18 Secondly, I propose that we should find ways to offer some training sessions to the students who are selected to encourage them to play the role of advisors.
24:27 The purpose of this is to make support much more approachable (dễ tiếp cận) to other students.
24:32 Thirdly, in the evening and night when offices are closed, students may have no one to turn to for help.
24:38 As a result, I think we should provide online services to those in need.
24:43 Researchers have pointed out that this service is actually more accessible than traditional (truyền thống) services.
24:50 And finally, if students don't submit their assignments before the deadlines, I think we teachers should contact the students first rather than waiting for the students to come to us.
25:01 So, this is all I want to share on my research.
25:05 Now, let's turn to the next part.
25:07 Are there any questions about
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