Section 1
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00:02Narrator Test three. This is the IELTS listening test.
00:06 You will hear a number of different recordings, and you will have to answer questions on what you hear.
00:13 There will be time for you to read the instructions and questions, and you will have a chance to check your work.
00:21 All the recordings will be played once only.
00:24 The test is in four parts.
00:27 At the end of the test, you will be given 10 minutes to transfer your answers to the answer sheet.
00:35 Now turn to part one.
00:41 Part one.
00:42 You will hear a woman calling about repairing her broken washing machine.
00:47 First, you have some time to look at questions one to four.
01:10 Now listen carefully and answer questions one to four.
01:17Roger Good morning.
01:17 This is the customer service department (bộ phận dịch vụ khách hàng) of Kingswell washing machine.
01:21 Roger speaking, how may I help you?
01:23Judy Smith Good morning. I'm calling about the washing machine I bought from the mall several months ago.
01:27 There's something wrong with it at the moment, so what do I have to do?
01:31Roger Okay. First, I need to get a few details about this.
01:34 Could you give me your name, please?
01:35Judy Smith Yes, it's Judy Smith.
01:37Roger Okay. I need one more thing.
01:39 There's a reference number (số tham chiếu).
01:40 It should be in the top right-hand corner of the warranty card (phiếu bảo hành) we gave you.
01:44Judy Smith Let me have a look.
01:46 Oh, here it is.
01:47 It's CWX576884.
01:52Roger Thanks.
01:53 Well, I need to make sure if your washing machine is still within the warranty (bảo hành) period.
01:57 So, when did you buy it?
01:58Judy Smith Oh, sure.
01:59 I remember I bought it last summer, so it was about nine months ago.
02:05 And the card here says this washing machine has a two-year warranty (bảo hành), so it's definitely within the period.
02:11Roger Of course it is, madam.
02:12 All right, then I need your address.
02:15Judy Smith My old address or my current one?
02:17Roger Your current one, as we will send in someone to fix the washing machine for you.
02:22Judy Smith It's 120 Middle Street, Oxford.
02:25Roger And the postcode?
02:26Judy Smith It's GO19 4KE.
02:33Narrator Before you hear the rest of the conversation, you have some time to look at questions 5 to 10.
03:07 Now listen and answer questions 5 to 10.
03:13Roger Now, I need to know the exact problem of the washing machine.
03:16 Could you describe it in detail?
03:18Judy Smith Actually, the washing machine did work very well until last weekend.
03:22 I put some clothes into it, and it worked normally at first.
03:26 Then I just got down to doing some gardening.
03:28 But after about 30 minutes when I came back to the house, I found it was leaking (rò rỉ).
03:32 The water had soaked the entire floor (toàn bộ sàn nhà).
03:35Roger I'm sorry to hear that, madam.
03:37 So, did you do anything to make the leaking (rò rỉ) stop?
03:39Judy Smith At that moment, the washing machine was totally out of control (mất kiểm soát), and the alarm on it also started to sound.
03:45 I thought there was not much point in pressing any button on the machine, so I just switched off (tắt) the machine straight away.
03:51 Then it stopped leaking (rò rỉ) at once, thank goodness.
03:54Roger Well, I think that was the only thing you could do.
03:56Judy Smith Oh, then I found my floor was nearly a disaster (thảm họa).
04:00 As it is made of wood rather than marble, it could not be soaked in water for a long time.
04:05 So what I did in the next two hours was wiping up (lau dọn) the water on the floor.
04:09Roger Right.
04:10Judy Smith Later, I tried the washing machine once more, but the problem still existed.
04:14Roger Well, I've taken down all the related information.
04:17 Later, we'll send a client engineer (kỹ sư khách hàng) to your house to fix it.
04:20Judy Smith Okay. Could you arrange the repair work as soon as possible, as I'm too busy at work to do the laundry (giặt giũ) by hand.
04:26 How about this Saturday?
04:28Roger Um, I have to check the schedule of the repair man.
04:32 Oh, sorry madam, Saturday has been occupied (bận).
04:35 The earliest day we can arrange for you is next Tuesday.
04:38 Is that okay with you?
04:39Judy Smith Fine. I can take a leave from work that day.
04:42 Anyway, thanks.
04:44 Oh, my house is easy to find.
04:46 It's near the central market, just across from the post office.
04:49Roger All right.
04:51 And the last thing, could you tell me your phone number, please?
04:53Judy Smith Sure. It's 38647757.
04:59Roger Okay, I've got it.
05:00 The repairman will contact you before he comes.
05:02Judy Smith Okay, thank you very much.
05:04Roger You're welcome. Bye.
05:05Judy Smith Bye.
05:08Narrator That is the end of part one.
05:11 You now have one minute to check your answers to part one.
Section 2
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05:14Narrator You will hear a traffic police officer talking to a group of listeners about driving license (giấy phép) application and traffic conditions in the UK.
05:25 First, you have some time to look at questions 11 to 15.
05:55 Now listen carefully and answer questions 11 to 15.
06:02Edward Hello, I'm Edward, and I'm here to tell you about road conditions (tình trạng đường) in various areas of the UK.
06:09 I am also going to tell you about driver's licenses (giấy phép lái xe) in the UK.
06:14 If you have never had a driver's license (giấy phép lái xe), or you have one from another country and you want to get a UK license (giấy phép), you must be a UK resident (cư dân).
06:24 You will need to show a medical report (báo cáo y tế) when your UK license (giấy phép) needs to be renewed.
06:29 If you are trying to translate (dịch) your original foreign driving license (giấy phép lái xe) to apply for a UK license (giấy phép), which is a must if you want to be able to drive here, you will need to visit an official agency (cơ quan chính thức).
06:42 These are scattered (rải rác) throughout the London area and are well-equipped to assist you with any questions you might have and any services they offer are included in your license fee (phí giấy phép).
06:53 If you already have a translated license (giấy phép), but need some personal information updating, you do not need to pay for the update.
07:01 They'll do it for free.
07:03 When you are getting a new driving license (giấy phép lái xe), you may need to have a new photo taken, as some photos are rejected.
07:10 It's actually okay if your photo is too small, since we can get it enlarged with our printer.
07:17 The majority of rejected photos are the ones that were taken with a cream backdrop instead of a monotone (đơn sắc) grey background.
07:25 We've now found that photos with the latter allow us to identify the license holder (chủ giấy phép) much more easily.
07:32 If you were wearing glasses on the previous photo, you don't need to worry about it, since it is still allowed.
07:39 If you are not sure whether your previous license (giấy phép) is still valid (hợp lệ), then the license checking service (dịch vụ kiểm tra giấy phép) is for you.
07:45 The procedures (thủ tục) are quite clear and you just have to follow them.
07:50 Ideally, I would like to see the process going faster since it can take hours to finish.
07:56 From my standpoint, it will help if all the applicants (người nộp đơn) bring the necessary identification (giấy tờ tùy thân cần thiết) with them.
08:02 Then all they have to do is just fill in the forms accordingly (theo đó), step by step.
08:08 I'm often asked whether I have a personal recommendation about the fastest or cheapest place to get all this done.
08:16 But I think it really depends on where you are.
08:19 They can all get busy at some point, and when it is quiet at one branch, it may be busy in another.
08:25 So, take your pick.
08:27 All I would say is that there is absolutely no difference in price.
08:31 It's a standard fee.
08:33 The only advice I would give is that the quickest way to complete an application is to fill out the form on the internet, and then bring a print copy with you to the agency location of your choice.
08:48Narrator Before you hear the rest of the talk, you have some time to look at questions 16 to 20.
09:20 Now listen carefully and answer questions 16 to 20.
09:27Edward Next, people frequently ask me what I think of the road conditions (tình trạng đường) in some of our cities.
09:34 London is obviously the biggest and busiest, and there are lots of parking restrictions, one-way systems, and so on.
09:42 But on the whole, I find the traffic signs are very clear.
09:46 In Edinburgh, most people use digital maps to get to know local traffic and road conditions (tình trạng đường), which can be estimated through different traffic flow lines.
09:56 It is a city of lights, traffic lights, but they're extremely efficient as they're timed perfectly to get the traffic flowing smoothly.
10:06 That's important because pedestrian areas (khu vực dành cho người đi bộ) and crossings are always packed with people on foot, which needs strong regulation.
10:14 The city of Cardiff has tackled traffic flow in a different way.
10:19 It recently completed a road expansion scheme (dự án mở rộng đường), and the extra lanes of the dual carriageway (đường hai chiều) are easing congestion (tắc nghẽn).
10:27 It's a similar story in Manchester.
10:29 Instead of going through the town centre, most vehicles choose ring roads (đường vành đai) so as to avoid the downtown congestion (tắc nghẽn).
10:37 It can still happen though, so there's a possibility that the city will introduce checkpoints (trạm kiểm soát) where the police can intervene to direct traffic at peak periods.
10:48 And finally, they say all roads lead to Rome, and you could say that about Oxford.
10:54 I like the many options for getting in and out of the city because drivers can always find alternative routes (tuyến đường thay thế).
11:02 The other cities in the UK are...
11:07Narrator That is the end of part two.
11:09 You now have 30 seconds to check your answers to part two.
Section 3
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11:14Narrator Part three.
11:15 You will hear two students called Mona and Tom discussing the essay for their management course.
11:23 First, you have some time to look at questions 21 to 26.
11:58 Now, listen carefully and answer questions 21 to 26.
12:07Mona Hello Tom, sorry I'm late.
12:09Tom Hi Mona, no problem.
12:11 I heard you finished the essay for the management course.
12:14 Which company did you focus on?
12:15Mona It was finished last week.
12:17 I chose the hotel where I interned (thực tập) last summer, and mainly concentrated (tập trung) on my work experience there.
12:25Tom Could you give me some details? I'm interested.
12:28Mona Well, during my three-month internship (thực tập), I observed every part of the hotel carefully each day, and also talked with some of my colleagues.
12:38 I found some problems in different parts of the hotel, and made a conclusion in the essay.
12:44 Let me start from the reception desk (quầy lễ tân).
12:47 I noticed the staff there kept doing the same thing every day, like answering the phone, helping guests with check-in and check-out, etc.
12:57 There was nothing special for them.
12:59Tom It must be very boring.
13:01Mona Yeah, I think so.
13:02 And in the restaurant, the employees told me that they must obey the rules exactly.
13:10 For example, if they don't wear uniforms during working hours, 20% of their daily wages will be deducted (khấu trừ).
13:18 And then, about the coffee bar.
13:20 During peak hours, I was asked to help in the coffee bar several times, as a shortage of hands (thiếu nhân lực) always made many customers wait long for ordering, eating or paying the bills.
13:32 Their own staff could not control customer flow.
13:36Tom Oh, that seems a little messy.
13:38Mona Yes, definitely.
13:40 And the place where I worked was a shop selling towels and pajamas, as well as souvenirs.
13:46 Every day, I had to be there from 9:00 a.m. to 6:00 p.m.
13:51 My duty was to set up the window display and serve the customers.
13:56 At first, it seemed interesting, but later, I found this work was a bit tough.
14:02 Every night when I got off work, I was nearly exhausted (kiệt sức).
14:06 What I wanted was just a good rest and sleep.
14:10Tom Doesn't sound like an easy job.
14:12Mona It definitely wasn't.
14:14 Then, there was the personnel office (phòng nhân sự).
14:17 I went there on the first day when I arrived at the hotel, as I was not unfamiliar (không quen thuộc) with everything.
14:23 I asked the staff several questions, but the employee of the personnel office (phòng nhân sự) seemed a bit annoyed (khó chịu) and started complaining, which gave me a very bad impression.
14:35 Lastly, as regards cleaning, it wasn't too bad compared with other parts of the hotel, except the vacuum cleaners (máy hút bụi), which were probably bought such a long time ago that the sound seemed too loud when they were working.
14:52 But fortunately, the hotel hasn't received any complaint from the customers so far.
15:00Narrator Before you hear the rest of the discussion, you have some time to look at questions 27 to 30.
15:38 Now, listen and answer questions 27 to 30.
15:46Tom I think you've benefited a lot from the internship (thực tập).
15:49Mona Yeah, absolutely.
15:50 In the beginning, I just wanted to complete the essay for the course, but in the end, I found it has given me some practical examples which are helpful to what I intend to do after graduation (tốt nghiệp).
16:03 As you know, I've always wanted to do something related to hotel management.
16:08 Due to the time limitation (giới hạn thời gian), I still haven't got a clear idea of some specific work positions.
16:15Tom Well, I heard you're going to give us a presentation of your essay next time in class.
16:20Mona Yes. Actually, I'm not so good at giving a presentation, but the tutor says that's just what he wants me to do.
16:28 To know what is important when giving a presentation, like how to attract the audience, make eye contact, and make gestures, etc.
16:39 And other students can learn from my presentation.
16:42Tom I'm looking forward to it.
16:44 You know, now I'm only in the second year of the course, and I have to write an essay next semester, but I have no idea about where I can do an internship (thực tập).
16:52 There are several hotels which I'm interested in. Do you think I should call their managers?
16:57Mona Well, I suggest you'd better not, because you're more likely to be rejected by them.
17:03 There is a career office on campus that has got a list of companies offering internship (thực tập) opportunities to students.
17:11 The office will help you contact where you want to go.
17:13 You just have to prepare your personal information, like the CV.
17:19 Oh, don't forget to provide a reference from the tutor.
17:22Tom Great. I've got it.
17:24 So, have you got any plans for your essay?
17:27 I've noticed that the hotel industry is developing at a high speed.
17:31 People are more and more concerned about the quality of accommodation.
17:35 What I'm struck by is the numerous statistics showing the ever-increasing number of five-star hotels.
17:40 So, I intend to carry out extensive research on this aspect.
17:43 I'm thinking about using videos as a research method, but I haven't decided yet.
17:48Mona I think it's an interesting topic.
17:50 Anyway, if you have any questions later, I will be happy to help.
17:54Tom Thanks a lot, Mona.
17:55Mona You're welcome.
17:59Narrator That is the end of part three.
18:02 You now have 30 seconds to check your answers to part three.
Section 4
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18:28Narrator Part four.
18:30 You will hear part of a presentation about the early history of salt.
18:35 First, you have some time to look at questions 31 to 40.
19:39 In my presentation, I'm going to talk about salt.
19:43 In modern times, when we talk about salt, people may associate (liên tưởng) it with high blood pressure or increased heart risk (nguy cơ tim mạch).
19:50 And many health experts warn that we should use less salt in our meals and dishes.
19:55 However, we should not ignore its importance in our cuisine (ẩm thực) and even in early human history.
20:02 Salt is one of the oldest, most ubiquitous (phổ biến) food seasonings.
20:06 The taste of salt is one of the basic human tastes.
20:09 More importantly, salt plays an indispensable (không thể thiếu) role in the health of human beings.
20:14 For example, it regulates the body's acid-base balance (cân bằng axit-bazơ).
20:18 Because of its importance to survival, salt has often been considered a valuable commodity (hàng hóa có giá trị) during human history.
20:25 This can be tracked all the way back to ancient Greece, ancient Egypt, and ancient Rome, when salt was highly valued and used as a method of trade and currency (tiền tệ).
20:36 In ancient Rome, the busiest road leading to the city was the Via Salaria, which means the salt route in English.
20:44 A soldier's pay, which partly consisted of salt, was known as salarium argentum in Latin, from which we derived the English word salary (lương).
20:54 A soldier's salary (lương) was cut if he was "not worth his salt," an expression still used today.
21:00 In fact, salt was not only the first condiment discovered, but also the first preservative (chất bảo quản).
21:07 We know today that food goes bad because microorganisms (vi sinh vật) in the food multiply in abundance.
21:14 And a high salt environment is not conducive (có lợi) to microbial reproduction (sự sinh sản của vi sinh vật).
21:19 Extremely high concentrations of salt can even kill microorganisms (vi sinh vật) in the food.
21:25 The ancients certainly didn't know this, but they did know that salted food can be preserved for a long time.
21:32 The use of salt as a preservative (chất bảo quản) can be traced to ancient Sweden.
21:36 At first, hunting was the principal means of livelihood.
21:40 In this case, meat supplies were unlikely to be frequent.
21:45 What's more, fewer animals were available for hunting.
21:48 In order to ensure the supply of meat, many families in Sweden began to raise animals in the surrounding forests during the summer, when the weather was suitable for animals to survive.
21:59 These animals were fed every day until about three to four months later.
22:04 That's in October, they were ready to be butchered (giết mổ) for meat.
22:07 And that was the only month when ancient Swedish people had fresh meat on their table.
22:12 Then, with the continuous increase in productivity, people finally had some meat left.
22:18 However, how to store the meat had become a headache until someone invented a whole new way to preserve food: salting.
22:25 People tried to keep meat from going bad by adding some salt to it, and it could be preserved for several months and even years.
22:34 There was evidence that salt was widely used to preserve meat.
22:37 Historical documents in 1573 recorded the Swedish king's everyday meals, mentioning that 175 pounds of meat was consumed each year, but over 150 pounds was salty.
22:52 From this, we can clearly see the importance of salt in Sweden at that time.
22:57 In addition, the documents also noted the annual sales of beer in Sweden soared during that period.
23:04 And this must be related to high levels of salt in their food.
23:12 Now, let's turn to the sources of salt.
23:16 Where is salt from?
23:18 Well, salt is common in nature.
23:20 It has long been found that salt can be extracted from seawater, mineral deposits, saline lakes, brine spring, etc.
23:30 Among which the two most important ones are oceans and basins.
23:35 On the floor of the latter, often lie deserts, where traces of salt can be found, such as the Sahara.
23:42 Furthermore, the quality of different salt types varies a lot.
23:47 For example, salt from seawater is always mixed with impurities, so after the salt is dried, the sediments and other chemicals need to be purified before eating.
23:58 However, this is not the case with salt from spring water.
24:02 We can hardly find any impurities and the salt level is much more concentrated.
24:08 Then, how did people distribute (phân phối) salt around the world?
24:12 Of course, in modern times, we have various ways of transporting goods, but in ancient times, it was not the case.
24:20 Take ancient Sweden we mentioned before as an example.
24:24 Because of the heavy use of salt in the diet, Sweden could not feed itself and had to import large amounts of salt from other countries.
24:33 In order to make sure they could buy enough salt from abroad, the Swedish had to attach great importance to shipping and keep it undamaged (không bị hư hại), as it was the most crucial (quan trọng) way at that time.
24:45 While in other ancient countries, in order to distribute (phân phối) salt to other places, groups of men were employed.
24:52 They put bags of salt on their shoulders or backs and moved them to the surrounding regions, and gradually these people were considered as a mode of transport in early times.
25:02 Later, with the improvement of traffic conditions, salt trade between different regions was boosted, and long-distance (đường dài) food trade was also promoted, making communication between different cultures more frequent and...
25:18 That is the end of part four.
25:21 You now have one minute to check your answers to part four.
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